Stabilizer Warranty

PRAG provides One-Year warranty from date of purchase on all PRAG stabilizers installed by us and our AUTHORISED distributors. Faults due to voltage surge, wrong/self-installation, malicious damage, and negligence due to the customer are not covered by warranty and cost of repairs/replacement will be charged separately. Warranty only applies when products are used according to the specifications mentioned herein.

1. If, within the warranty period the PRAG stabilizer was installed and operated in accordance with Pragmatic Technologies standards and procedures, then the Company will, at its cost (subject to the terms of this document), correct any defects on the product or workmanship.
2. If the product has been modified, recalibrated, repaired, opened or tampered with in any way by the customer, then this warranty will not apply.
3. If the product has been damaged during transportation by the customer, then this warranty will not apply.
4. Product failures due to fire, earthquake, humidity, flood, direct lightning strike, terrorism, pollution, exposure to poisonous gas and abnormal utility voltage are not covered under this warranty.
5. Unless otherwise specified in this document, the product must be returned to Pragmatic Technologies Service Center at the customer's cost in the event of a claim under this warranty.
6. If Pragmatic Technologies, at its sole discretion, determines that the conditions of this document have been met and the product has failed as a result of an event described in item (1), the Company will, at its cost, return the customer to subsisting condition(s) prior to the warranty claim.
7. If the product failed due to reasons that Pragmatic Technologies, after inspection, determines to be outside of the conditions set out in this warranty document or is found to be not faulty, then a minimum inspection fee of ₦2,500.00 (Two Thousand Five Hundred Naira Only) will be charged. In case of disconnection of the product for repairs or replacement, the customer will be responsible for transportation to and from the Service Center.
8. Blown fuses/brushes are usually as a result of overload and are not considered to be a fault to which item (1) of this document applies. If it is determined that the product failed due to a blown fuse, a handling and inspection charge will apply as above and transportation costs will be borne by the customer as detailed in (7) above.

1. Load under Normal Voltage (200V – 240V): Load on the Prag Stabilizer must not exceed 70% of the rated capacity of the Stabilizer. This is recommended when the utility supply is above 200V AC.
2. Load under Low Voltage (140V – 180V) – Servo Model: Load on the Prag Stabilizer must not exceed 50% of the rated capacity of the Stabilizer. This is recommended when the utility supply is below 180V AC.
3. Load under Low Voltage (100V – 150V) – Relay Model: Load on the Prag Stabilizer must not exceed 50% of the rated capacity of the Stabilizer. This is recommended when the utility supply is below 150V AC.
4. Please keep your Stabilizer in a well-ventilated environment.