Solar Warranty

PRAG provides Five-Years warranty on all PRAG Solar Panels installed by us and our AUTHORISED distributors. Faults due to voltage surge, wrong/self-installation, malicious damage, and negligence due to the customer are not covered by warranty and cost of repairs/replacement will be charged separately. Warranty only applies when products are deployed and used according to the specifications mentioned herein.

• Repair the defect(s) at the premises of Pragmatic Technologies or on site; or
• Provide equivalent replacement (used, repaired, re-engineered and tested) or a new device.

• The solar panels must be transported back in original or equivalent packaging.
• The solar panels warranty does not cover transportation charges, cost on returning the panels, installation, removal or reinstallation of the solar panels.

• In claiming warranty, customer must bring along the invoice of purchase, receipt, dated filled and signed warranty card or delivery notes.
• The serial number of the device must not be removed or cleaned off.
• Any action taken in connection with warranty claims must be coordinated with Pragmatic Technologies.
• In the event of replacement of a device, the remaining warranty period shall not exceed the subsisting period.

The warranty shall only be applicable to the solar panels clearly identified by the serial number. Other installation accessories shall not be covered by warranty.

• Failure to comply with the operating instructions, the installation guide and the maintenance instructions.
• Faulty installation of the device.
• Faulty start-up of the device.
• Damage during the transportation of the device by customer.
• Improper use or misuse of the device.
• Interference with the device by a third party not assigned by the Company.
• FORCE MAJEURE (violent, humid environment or stormy weather, lightning, overvoltage, fire, power failure surges, flood, accidental breakage or other events outside manufacturer's control, etc.).
• In the event of visit for Fault/Service/Repairs (FSR) by Company's Technician, a callout charge of ₦2,500.00 (Two Thousand Five Hundred Naira only) will be paid by the customer.